Methodology

We have a well-defined Software Development Life Cycle (SDLC) model that takes an iterative approach in executing a project. Each build or milestone would have incremental functionality. Builds/milestones are scheduled so that obtaining specific requirements related to the build/milestone, revision of project documents, planning, thorough testing and bug fixing are carried out incrementally.

One of the team members plays the role of a Quality Analyst. The main activities of a Quality Analyst are to review and update project documents, organize testing activities and conduct regular code reviews and code walkthroughs.

Designated Team Members work along with the Quality Analyst as members of the testing team continuously aiming to enhance the quality of the software delivered.

Benefits

Effective sharing of knowledge among personnel

Reduced learning curves

Adoption of best practices leading to better outputs

Introduction

Knowledge Management is an emerging paradigm that is bound to have far reaching implications on the way companies would operate and manage the competencies of their employees. In a company that totally adopts Knowledge Management, every action is fully enabled by the power of knowledge; Knowledge is leveraged for bringing about innovations; every employee is empowered by the knowledge of every other employee and all organizational learning is leveraged for delivering business advantage to the customer.

Situation

Being a software development company with over 70 employees working on various leading edge technologies, ESN had a constant need to keep pace with the changes in technology. Personnel were confronted with identical issues and problems and a framework was required to be in place that would enable them to share their learning across the organization. This would reduce the learning curve and result in adoption of best practices across the company as the personnel would spend lesser time ‘re-inventing the wheel’. The personnel would also be exposed to better methods and procedures, which would result in a greater efficiency and effectiveness of the overall output of the company. With these objectives, ESN is implementing an Intranet based Knowledge Management System.

Features

The proposed Intranet system would have the following facilities:

• Authorized Access to:
  • Corporate information
  • Project information
  • Personnel information
  • Technical / Developer information
  • Information on Resources such as library etc.
  • Professional information (resume)
  • Department-specific information
• Facility to update the above in an easy manner
• News Groups Management
  • Public and Private discussions
• Document Management
  • Facility to share/modify/delete own documents
  • Facility to view others’ shared documents
• Internal Instant Messenger
• Search