Target Audience

·     Cellular service providers who could offer this as a value added service to corporate clients

·      Service industries such as Shipment agencies, Maintenance agencies, Health care services, Travel agencies etc.

·     Utilities such as Power, Water, Telephones, ISPs, Print & Visual Media.

·      Educational & Training institutions.

·      Retail chains, e-Commerce web sites and other businesses addressing individual consumers’ needs.

Our Solution

Disseminate business - critical information using e-Notify by registering and specifing their messaging requirements. Based on which, e-Notify will send automated SMS based notifications to the set of recipients as intended by the users.

Methodology

ECI has a well-defined Software Development Life Cycle (SDLC) model that takes an iterative approach in executing a project.  Each build or milestone would have incremental functionality. Builds/milestones are scheduled so that obtaining specific requirements related to the build/milestone, revision of project documents, planning, thorough testing and bug fixing are carried out incrementally.

This approach mitigates risks in Project implementation.

One of the team members plays the role of a Quality Analyst.  The main activities of a Quality Analyst are to review and update project documents, organize testing activities and conduct regular code reviews and code walkthroughs.

Designated Team Members work along with the Quality Analyst as members of the testing team continuously aiming to enhance the quality of the software delivered.

Benefits

·      Update clients on order status

·      Send reminders on payments & renewals

·      Spread word on your special offers

·      Distribute circulars to your field staff

·      Keep in touch with your stake holders

·      Provision of key administrative services

·      Creation of user groups.

Delivery of messages to multiple subscribers at a time.

Introduction

e-Notify® mobile messaging service provides a customizable messaging service using which corporate users can send out instant information to clients, field staff and investors who maybe geographically spread out across cities, states or even countries.

e-Notify® Services is a web service, that defines business logic and is independent of the presentation. It exposes its entire functionality as XML data.

Situation

e-Notify® is a state-of-the-art alternative to your information delivery requirements, by leveraging on SMS – the text messaging facility for mobile phones, made available on a user-friendly .Net web based platform

Depending on the nature of its business, there could be different kinds of information that a corporate user would like to convey to its clientele. They are:

·        Order fulfillment status (e.g. “Items dispatched”, “Consignment delivered”, or “Invoice sent” type of messages)

·         Acknowledgement of payments received

·         Remainders on payment due

·         Contract expiry dates to ensure renewals

·         Promotional information to an ‘opt-in’ list of customers

·         Service disruption notifications

Needless to say, timely delivery of above information will go a long way in enhancing the customers’ confidence in an organization, leading to a greater retention of business. Though other delivery mechanisms are being used to a great extent, SMS could offer an instantaneous and effective means – more so if the target audience comprises of individual consumers who are spread across. In such a case, alternative mechanisms could be slow and / or ineffective. e-Notify® appreciates the above advantage offered by SMS and hence proposes to use it for the information delivery.

User Experiences

e-Notify® provides easy-to-use editors  to compose your messages, define conditions (based on your database fields) for sending out those messages, and specify other messaging options. 

Configure e-Notify® to automatically send reminders to your clients, update on order status, acknowledge payments received, send announcements to customers / employees / shareholders / media personnel, broadcast your promotional offers, or to address any other messaging need you can think of involving a large group of recipients.

Features

e-Notify® offers a seamless integration to your MIS data repositories – just hook it up to your databases, define your messaging requirements and leave the rest to be taken care of automatically – no further human intervention required.

e-Notify® interfaces with the mobile telecom network and sends out the desired information as SMS messages to the mobile phones of the intended recipients. SMS as a delivery mechanism offers the greatest reach and is the fastest way of getting a message across.

Tools and Technologies

Analysis and Design: Rational Rose 2001

Development tools: Visual Studio .NET, ASP.NET,C#, and Web Services

OS: Windows 2000 Server

Data layer: MS SQL Server 7.0

Application layer: MTS running COM objects developed using VB / VC++

Presentation layer: IIS hosting ASP pages

Testing: Rational TestSuite 2001

Open interface using XML, SOAP, WSDL

Conclusion:

All the features are attainable quickly, at modest incremental cost and short payback periods, which make e-Notify® an attractive investment for service provider.

e-Notify® enhances the customers’ confidence in your organization leading to a greater retention of business, by enabling timely delivery of critical information.